Support
Commercial Support Packages
All ReportLab PLUS license customers receive the following support in their annual lease:
- Same working day response during UK working hours for telephone and email enquiries
- Rights to upgrade to new versions of the software as they become available, including daily as well as release builds
- Best efforts to fix or provide a workaround for any bug in the core software (subject to a reproducible bug report)
- An allowance of "non-bug" support hours, which may be used for mentoring, advice, installation assistance, or training.
- Additional support time can be provided as required - please contact us for a cost estimate.
Click here to purchase a ReportLab PLUS package
Support For Open Source Software
If you would like commercial support for an open source application, you can buy a block of support time online here or feel free to contact enquiries@reportlab.com. However, bear in mind that it will take a lot longer to create runnable teaching examples than with ReportLab PLUS.
The open-source ReportLab Tookit is also supported by the community. The first port of call is the users list, available by emailing reportlab-users@reportlab.com. The best interface is a Google Group at https://groups.google.com/g/reportlab-users; it's mirrored from the original source at https://pairlist2.pair.net/mailman/listinfo/reportlab-users. Our staff cannot promise to answer directly. Please also bear in mind that if you send us a patch, it may take a lot of time to evaluate and prove safe in all cases so we cannot accept all of them.